Papertrail

Troubleshoot fast—and enjoy it

Diagnosing an app error, monitoring alert, customer service ticket, or lost email? Find the specific cause, fast.

Used by over 9,000 Heroku accounts

Our customers’ opinions matter more than our own, so here’s what a few say about Papertrail:

  •  “Papertrail deserves some serious kudos, they really nailed cloud logging. Excellent support too. Highly recommended.” Anthony Webb

  •  “I love seeing my Heroku logs so clearly, searching easily, tracking down problems” Bill Horsman

  •  “Solving operational issues is much less painful” Michael Gorsuch

  •  “Log velocity analysis is the schizzle!! We used it a LOT on recent problem we we’re tracking down. ♥️Papertrail” Dave North

  •  “Stellar support” Marc Guyer

  •  “I am really enjoying Papertrail. I have all of my heroku logs draining to their service.” Ryan Smith

Log Velocity Analytics

Provide a quick visualization of log throughput for new or saved searches. Identify patterns or anomalies, further reducing the time to troubleshoot errors.

Realtime. Really.

Tail and search logs as they happen. Realtime means realtime.

Plays well with others

Slack, PagerDuty, Redshift, Librato Metrics, Amazon S3, Campfire, Elastic MapReduce (Hive/Hadoop), and more. Papertrail avoids reinventing wheels.

Adapts to you

Web browser, command-line, and API access, all with the same effortless search format. Make everyone happy.

Create institutional memory

Because all Heroku collaborators can save searches and alerts, everyone benefits from the whole team’s expertise. The Papertrail searches and alerts gradually become an institutional memory.

By engineers, for engineers

We’re users first. Papertrail was created to solve a real problem that we had, so it’s not what we think is useful, it’s what we know is useful.

Setup? There isn't any.

Install the add-on. The end. Papertrail even creates a few useful searches, like dyno errors and code deploys.

Monitor Native Heroku Metrics

Gain deep visibility into your Heroku environment to resolve performance issues with Metrics. Automatically high-volume logs into structured, actionable metrics, including error rates and percentile response times for performance optimization. Use pre-configured graphs and dashboards to quickly analyze critical performance metrics.

Turnkey Application Performance Monitor

Gain visibility into critical application functions like request performance, sql handling, and mail handling with key transaction statistics, no setup required.

Monitor any Custom Metrics

Track the metrics that matter to you, from unique business logic, custom infrastructure KPIs, and non-standard application events. Unify operational insights for contextual troubleshooting, while helpers keep track of running totals, average values, manage nested metrics, and more.

Monitor at Application and Dyno Level

Transparently monitor and consolidate dyno-level performance metrics into a single, clean application stream, giving you a clear view of application health.

Intelligent Alerting

Take control of your performance with granular, intelligent custom thresholds (using min, max, avg, sum, count, or last values) on any metric. Once a true issue is detected, trigger automated response through your preferred channel, getting a notification through Slack, PagerDuty, ServiceNow, Microsoft Teams, and more.

Curated and Custom Dashboards

We provide curated dashboards for key Heroku and application performance metrics. When you need to align monitoring with business goals, our flexible dashboards allow you to build custom visualizations that track, correlate, and group the precise business-critical metrics.